Portuguese Speaking Customer Service Advisor

Portuguese Speaking Customer Service Advisor

Contract: Permanent

Salary: £27,000 + Performance Bonus

Location: Newport (Hybrid Working Available)

Start Date: ASAP

Are you a fluent Portuguese speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.

You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Key Responsibilities:

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• Responding to customer queries in both Portuguese and English via phone and email
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• Supporting the full lifecycle of claims, from information gathering to resolution
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• Maintaining accurate customer records and case notes in the system
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• Providing clear, empathetic, and professional communication at all times
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• Liaising with other departments to ensure smooth and timely customer support
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• Handling complaints in line with company policy
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Candidate Requirements:

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• Fluency in both Portuguese and English (spoken and written)
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• Strong customer service skills with a desire to deliver excellent experiences
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• Ability to manage multiple tasks with accuracy and attention to detail
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• Confident communication and problem-solving skills
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• Previous experience in customer service or claims handling is an advantage, but not essential
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• Proactive, team-oriented approach with a willingness to learn
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Benefits Include:

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• £27,000 base salary + performance-related bonus
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• 25 days’ annual leave (plus the option to buy/sell additional days)
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• 5% matched pension scheme
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• Private medical insurance and life cover
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• Employee assistance programme
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• Comprehensive training and career development support
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• Inclusive, international working environment
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• Wellbeing initiatives and regular team events
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If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.